FAQs

• Where does the Red Magic ship to??

  The Red Magic Mars smartphone can be delivered to the following countries/regions:

  Europe:

  Austria, Belgium, Bulgaria, Lithuania, Croatia, Luxembourg,  the Republic of Cyprus, Czech Republic, Netherlands, Denmark, Poland, Estonia, Portugal, Finland, Romania, France, Slovakia, Germany, Slovenia, Greece, Spain, Sweden, Ireland, Hungary, Italy, Latvia, Malta, and the UK.  

  North America:

  Canada, United States

  The Red Magic smartphone can be delivered to the following countries/regions:  

  Europe:

  Austria, Belgium, Bulgaria, Lithuania, Croatia, Luxembourg,  the Republic of Cyprus, Czech Republic, Netherlands, Denmark, Poland, Estonia, Portugal, Finland, Romania, France, Slovakia, Germany, Slovenia, Greece, Spain, Sweden, Ireland, Hungary, Italy, Latvia, Malta, and the UK.  

  Red Magic accessories can be purchased in the following countries/regions:

  Europe:

  Austria, Belgium, Bulgaria, Lithuania, Croatia, Luxembourg, The Republic of Cyprus, Czech Republic, Netherlands, Denmark, Poland, Estonia, Portugal, Finland, Romania, France, Slovakia, Germany, Slovenia, Greece, Spain, Sweden, Ireland, Hungary, Italy, Latvia, Malta, UK and Switzerland.

  North America:

  Canada, United States

  Asia:

  Hong Kong, Israel, Japan, Malaysia, Philippines, Singapore, Vietnam, Taiwan, Macao, Republic of Korea

  Oceania:

  Australia

• What payment methods do you accept?

  Currently, the available payment methods for purchasing from our website are PayPal and credit card. For PayPal inquires, please contact PayPal directly at 1-402-935-2050 (calling from outside the U.S.) For credit card inquires, please contact your issuing bank for more information.

• When will I receive my order?

  Shipping and processing times depend on the shipping method available in your region:

  Europe & United Kingdom:

  Standard Shipping (2 business days processing time + 4–9 business days delivery);

  Priority Shipping (1 business days processing time + 2–5 business days delivery);

  Other regions:

  Standard Shipping (2 business days processing time + 5–30 business days delivery)

  Note: These shipping times are merely estimates. The real delivery time will depend on your destination. While we will try to deliver your order as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.

• How do I repair or return my device?

  Please see below for a quick step-by-step tutorial for creating an RMA:

  Step 1: Head over to your order page and click the 'service request' button to begin your repair and warranty claim.Step 2: Select RMA Type. You can select Return, Replacement, or Repair.Step 3: Choose the "Items".Step 4: Fill in "Reasons" and other required messages, then submit the application.Step 5: We will send you an email and you need fullfill the tracking info. You can also go to the RMA list page and click "see detail" to fullfill the tracking info.Step 6: Send over the product(s).

  Please note: Self Service RMA is only applicable to devices purchased on Red Magic.gg. You will need to contact Red Magic Customer Support Team if you purchased your device from one of our official distributors.

• What is the warranty policy for Red Magic products?

  The official warranty policy is for the Red Magic phones bought from our official website (redmagic.gg).

  The period for EU & UK store:

  Category        Warranty period   

  Phone            Accessory                  

  24 months     12 months

  The period for US and Canada store:

  Category        Warranty period

  Phone            Accessory          

  12 months      6 months

             

  The product can be repaired free of charge if there is no customer-induced damage and if it is still within the warranty period. However, the customers may need to pay for the initial shipment fee when returning the device, which will be later refunded as long as the phone is still under warranty.

  The accessories including charger, USB cable, battery enjoy six-months warranty service from the date of purchase.

  If your Red Magic smartphone was not purchased from our official website, it is not covered by our warranty policy. We cannot provide support for devices and accessories bought from third-party sellers. Please contact the seller if you are experiencing problems with your product.  

• Is tax included in the total price?

  All taxes is included for all orders in the US, the EU and UK. For Canada, all our products will be shipped under DDU terms. This means we can arrange the delivery to your address but will be unable to clear it for import. You may need to cooperate with courier on local import declaration and make a payment of duty/tax if necessary. As a result, extra costs beyond port-of-entry may be incurred upon receipt of your Red Magic smartphone.